07429 762957
Services
Browse services
Monthly SupportWho We HelpSwitching AccountantsContactClient PortalCall 07429 762957

How can we help?

Popular services

ServiceVAT ReturnsConnect accurate VAT returns to everyday bookkeeping.ServicePayrollRun a dependable payroll with clear employer reports.ServiceSelf Assessment Tax ReturnsBring all your income into one clear tax position.ServiceMaking Tax Digital for Income TaxBuild a routine for digital records and quarterly updates.
Call 07429 762957

SUPPORT

Complaints procedure

We want concerns to be heard and dealt with fairly.

CHECK BEFORE PUBLISHING: Red items must be confirmed by Taxellence before publication.

How to complain

Contact Taxellence in writing at info@taxellence.co.uk or call 07429 762957. Explain what went wrong, the relevant service and the outcome you would like.

What happens next

We will acknowledge your complaint within [confirm timeframe] and investigate it fairly. We aim to provide a full response within [confirm timeframe]. If more time is needed, we will explain why and give an update.

Escalation

If you are not satisfied with our response, ask for the complaint to be reviewed by [confirm reviewer or independent complaints body]. Any professional or regulatory escalation route that applies to the firm will be explained in the final response.

Record keeping

We keep a record of complaints and their resolution for the period required by applicable professional and legal rules.